PAPINI STORE

Frequently Asked Questions

WEB ASSISTANCE AND ORDERS:

customercare@papinistore.com
+39 344 032 8121
MON-FRI 09:30 / 17:00

press@papinistore.com

WEB ASSISTANCE AND ORDERS:

customercare@papinistore.com
+39 344 032 8121
MON-FRI 09:30 / 17:00

press@papinistore.com

Do I need to create an account to be able to place an order?
Yes, to place your order on Papini Store you need to create a personal account from the section by registering on the papinistore.com website

How do i log into my account?
To access your account, simply enter the data with which you registered - email and password - in the appropriate area MY ACCOUNT. If you do not have an account yet, you can create it by entering your email address: a form will appear in which to indicate your details.

Which countries does Papini Store ship to?
Shipments are made in the following countries, divided into zones for convenience.

Italy

Europe: Austria, Belgium, France, Germany, Luxembourg, Netherlands, Principality of Monaco, United Kingdom, Spain, Croatia, Denmark, Finland, Greece, Ireland, Portugal, Sweden, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary, Albania, Andorra, Belarus, Bosnia and Herzegovina, Gibraltar, Guernsey, Iceland, Canary Islands, Faroe Islands, Jersey, Kosovo, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine.

Extra EU: Saudi Arabia, Australia, Bahrain, Brazil, Brunei, Canada, China, South Korea, Egypt, United Arab Emirates, Philippines, Japan, Greenland, Hong Kong, India, Indonesia, Kuwait, Malaysia, Mexico, Russia, Singapore , Sri Lanka, United States, Thailand

In which currency can I make my purchase?
The prices of the products on the Papini Store are expressed in Euros or in U.S.A. Dollars. based on your country of residence. Before making the payment, the total of your cart is converted into one of these two currencies, so it may vary depending on the exchange rate applied at the time of purchase. Papini S.R.L. it is therefore not responsible for any discrepancies in the rate applied.

What are the shipping costs?
For all information on shipping costs and order delivery times, please consult the CUSTOMER CARE page of our website.

Can I check the status of my order?
Certainly. When your order is shipped, you will receive a confirmation email with the reference number of your package. By logging into your personal account you can check the status of orders and track packages. We remind you that you can do this starting the day after receiving the email.

What are the accepted payment methods?
PAYPAL, the main credit cards and bank transfers through the “My Bank” service of the Triveneto Consortium. Checks are not accepted.

ATTENTION: Papini Store receives numerous orders every day. Therefore, if - immediately after the purchase by the customer - the goods are not available for logistical reasons, Papini will take care of reimbursing the amount spent. Furthermore, in the event of price errors due to IT problems, Papini reserves the right to restore the correct price of one or more products and, if necessary, guarantee the customer a full refund or - alternatively - the possibility of integrating the amount in order to receive anyway. the goods purchased.

How can I use a discount coupon?
If you have a discount voucher, you can use it by entering the code in the appropriate field in the cart, before making the payment. Only one code can be applied to each order. To receive discount coupons and other benefits from Papini Store, we recommend that you register on the site.

Can I return a product purchased on the Store?
If you are not satisfied with your purchase on Papini Store, you can return the products free of charge within 14 days of receipt, obtaining a refund. All returned orders will be inspected at our warehouses to assess the integrity of the products. For more information, visit the RETURNS / EXCHANGES page on our website.

ATTENTION: The return is free for orders placed from 6 October 2018, for orders completed before this date the shipping costs are at your expense and will be deducted from your refund.

What do i do if a product is defective?
In the case of defective goods, following the instructions on the RETURNS / EXCHANGES page, start the "Return of my goods" procedure in your account through the appropriate link, you will need to attach a photo of your product and send it to Papini. In this way, we will be able to check the status and possibly continue with your refund (from which, for orders placed before 6 October 2018, the amount of shipping costs will be deducted).

How can I contact Papini?
In addition to the appropriate CONTACTS section on the website, you can also contact Papini on social media. Our Facebook page, our Twitter account and our Instagram channel are at your disposal. We remind you that any request will in any case be handled by our staff according to the technical times of the Store. Furthermore, we have a telephone line dedicated to the customers of the Online Store: +39 095 722 18 35.

How can I subscribe to the newsletter?
It's that easy. Just go to the homepage of the website and fill in the appropriate fields at the bottom of the page. By subscribing to the newsletter you will have numerous advantages: previews, news and promotions tailor-made for you. SUBSCRIBE If you do not wish to receive communications, you can unsubscribe at any time.

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